Customer Service
Shipping and Returns

Shipping

You will receive a confirmation email when your order has been received. We ship orders by USPS Flat Rate, Priority Mail

Return Policy

We gladly accept items for exchange/return that are returned within 15 days from your date of purchase. Clients are responsible for return shipping charges. Please include your original receipt with your package and make returns to: Custom order made to your color’s specks are NOT returnable.

Sailor Craft Knots

1025 Riverland Woods Place

Apt 1010

Charleston, SC 29412

Payment Methods

We accept payment by Visa, Mastercard and Discover, American Express.

Inventory

Inventory is based on availability of remnant rope stock received. If an item or color you have ordered is not available we will notify you as soon as possible via email.

Questions

If you have additional questions please contact us at: khudson80@gmail.com or call us at 843-991-0953. We will get back to you as soon as possible.